jiliz Responsible Gaming – Play Smart, Stay in Control
At jiliz, we believe that entertainment should always feel good. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can enjoy the platform safely and within your own limits.
Our Commitment to Safe Play
jiliz is committed to providing a safe, fair, and enjoyable entertainment environment for all registered players in the Philippines. We recognise that while most players engage with our platform purely for fun, a small number may develop habits that go beyond healthy entertainment. That is why responsible gaming is not an afterthought for us — it is built into how we operate from day one. We have put in place a range of practical tools and clear guidelines to help every player stay in control of their time and spending. Our platform is strictly for players aged 21 and above, in line with Philippine regulations governing online gaming and entertainment. If you ever feel that your gaming activity is becoming a concern, we encourage you to use the tools described on this page or reach out to our support team immediately. Your wellbeing always comes first at jiliz.
Tools to Help You Stay in Control
We provide several practical tools that you can activate at any time through your account settings or by contacting our support team. Deposit limits allow you to cap how much Philippine pesos (PHP) you add to your account within a daily, weekly, or monthly period, helping you stick to a budget you are comfortable with. Session time reminders notify you after a set period of play so you are always aware of how long you have been on the platform. If you need a short break, our cooling-off feature lets you pause your account for a defined period without permanently closing it. For players who feel they need a longer break, self-exclusion is available — this suspends your account for a minimum period and prevents you from logging in or registering a new account during that time. All limit and exclusion requests are processed promptly, and our support team is available to guide you through the process step by step. We strongly encourage every player to review these options and set limits that reflect their personal circumstances before they start playing.
Recognising the Warning Signs
Problem gambling can develop gradually, and it is not always easy to notice the signs in yourself. Some common indicators include spending more money or time on gaming than you originally planned, chasing losses by continuing to play in an attempt to win back money you have already lost, and feeling irritable or anxious when you are not able to play. Other warning signs include neglecting work, family, or social responsibilities because of gaming activity, borrowing money to fund your gaming, or hiding your gaming habits from people close to you. If any of these patterns sound familiar, it is important to take them seriously and seek support as soon as possible. You can start by using the self-assessment tools available through the resources listed below, or by speaking directly with our support team. Recognising the issue early is the most important step toward getting back in control.
Support for Minors and Vulnerable Players
jiliz strictly prohibits access to the platform by anyone under the age of 21, in accordance with Philippine law. During registration, we verify the age and identity of all applicants, and accounts found to belong to underage individuals are closed immediately. We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms. If you believe a minor has accessed a jiliz account, please contact our support team right away so we can investigate and take appropriate action. We also take extra care to protect players who may be in vulnerable circumstances, including those experiencing financial hardship or mental health challenges. Our support team is trained to handle sensitive situations with care and to direct players toward appropriate professional resources when needed. The safety of all players, especially those who may be at greater risk, is a responsibility we take very seriously.
Where to Get Help in the Philippines
If you or someone you know needs support with problem gambling, there are dedicated resources available in the Philippines that can provide confidential guidance and assistance. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes helpline services for players who need to talk to someone. The National Council on Problem Gambling Philippines also provides counselling referrals and educational resources for individuals and families affected by problem gambling. We encourage any player who is struggling to reach out to these organisations without delay — seeking help is a sign of strength, not weakness. You can also contact the jiliz support team at any time to request account restrictions, self-exclusion, or simply to talk through your concerns in a safe and non-judgmental environment. All communications with our support team regarding responsible gaming are treated with complete confidentiality. Remember, gaming is meant to be a source of entertainment, and there is always help available if it stops feeling that way.
jiliz is an entertainment platform intended for players aged 21 and above in the Philippines. Gaming involves financial risk. Please play responsibly and only wager what you can afford to lose. If you need help, visit our FAQ page or contact our support team.