jiliz Privacy Policy – Your Data, Handled with Care
This Privacy Policy explains what personal information jiliz collects, how we use it, and the rights you have as a player in the Philippines. We are committed to keeping your data secure and being transparent about every step of the process.
1. Who We Are and What This Policy Covers
jiliz is a mobile-first sports and casino-style entertainment platform serving registered players in the Philippines. This Privacy Policy applies to all personal data collected through the jiliz website at jiliz.bid, our mobile interface, and any related customer support channels. By creating an account and using our platform, you acknowledge that you have read and understood this policy. We process personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have questions about how your data is handled, you can reach our support team using the contact details provided in the footer of this page. This policy is reviewed periodically and updated whenever our data practices change in a material way.
2. What Personal Data We Collect
When you register for a jiliz account, we collect identification information including your full name, date of birth, nationality, and a government-issued ID for age and identity verification purposes. We also collect contact details such as your mobile number and email address, which are used for account communications and security alerts. Financial information — including your GCash or Maya account details, bank account number, and transaction history — is collected to process deposits and withdrawals in Philippine pesos (PHP). When you use our platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you submit.
3. How We Use Your Personal Data
Your personal data is used primarily to operate and maintain your jiliz account, process transactions, and deliver the services you have signed up for. We use identity and age verification data to comply with our legal obligations and to ensure that only eligible players aged 21 and above can access the platform. Financial data is used exclusively to process deposits, withdrawals, and to detect and prevent fraudulent transactions. Technical and session data is used to monitor platform performance, investigate security incidents, and personalise your experience where applicable. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. We do not use your personal data for unsolicited marketing communications without your explicit consent, and you may withdraw that consent at any time by contacting our support team.
4. When We Share Your Data
jiliz does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification providers, and cloud infrastructure partners. All third-party service providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event that jiliz undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by applicable law.
5. Data Retention
We retain your personal data for as long as your jiliz account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are retained for a minimum of five years in accordance with Philippine anti-money laundering regulations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law. Technical logs and session data are typically retained for a shorter period and are deleted once they are no longer needed for security monitoring purposes. You may request information about the specific retention periods applicable to your data by contacting our support team. We review our data retention practices regularly to ensure that we are not holding personal data for longer than necessary.
6. Your Rights as a Data Subject
As a registered player and data subject under Philippine law, you have the right to access the personal data we hold about you and to request a copy of that data in a portable format. You have the right to request corrections to any inaccurate or incomplete personal data we hold on your behalf. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records. If you believe that your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all data subject requests within the timeframes required by applicable Philippine data protection law. We are committed to handling all such requests fairly, transparently, and without undue delay.
7. How We Protect Your Data
jiliz uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure HTTPS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. Payment data is handled through certified payment processors and is never stored in full on our own servers. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jiliz account and to enable any available two-factor authentication options.
8. Cookies and Tracking Technologies
jiliz uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core platform functionality such as keeping you logged in and remembering your session preferences, and these cannot be disabled. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable Philippine data protection requirements and international best practices.
9. Updates to This Privacy Policy
jiliz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date prominently displayed at the top. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Where changes are significant, we may also notify you directly via your registered email address or through an in-platform notification. Your continued use of the jiliz platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. For any privacy-related questions or concerns, please reach out to us using the contact information in the footer below.
Questions About Your Privacy?
If you have any questions about how jiliz handles your personal data, our FAQ page covers the most common concerns in plain Philippine English. You can also review our Terms and Conditions for the full picture of how the platform operates. Ready to get started with a platform that takes your privacy seriously?